Common queries answered
Frequently asked Questions
We aim for a turnaround time of 1-2 working days for prints.
Orders are usually dispatched within 2-3 working days. Delivery of your order will depend on where you live and also if you are rural NZ. Courier deliveries in main metro areas of the NI are usually overnight and SI metro areas is 2 working days.
If your print arrives damaged due to transit, please contact us within 7 days of receiving the item. Provide a photo of the damaged print and packaging, and we will arrange a replacement at no additional cost.
If you have entered the incorrect shipping address and your order has not been shipped, just reply to your order confirmation email and provide us with the correct address. If you order has already been dispatched, it may take some time to get it re-directed.
Once we have dispatched your order, you will receive an email with tracking details.
If you need any support with your order, please use the contact form on this page or call the studio on +64 (0)9 415 6659 and the team with do their best to help you.
We ship to all of New Zealand using a courier service. For shipments to international destinations, we use either a national postal service or a courier service. And yes, we do ship worldwide.
Where possible, we will combine prints into one package.
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